Our commitment to you goes beyond beautiful pieces — it extends to offering a seamless, trustworthy, and elevated shopping experience. Below, you’ll find everything you need regarding payments, returns, shipping, product care, and more.
We currently offer the following secure payment options:
Local bank transfer
Sentoo payment service
Cash (for eligible local orders)
Credit card payments are coming soon.
We are actively working on introducing a smooth and secure electronic checkout experience.
Your satisfaction is our priority. If your purchase does not meet your expectations, you may request a return within 7 days of receiving your order.
Items must be:
Unworn and unused
In original condition
Returned with all tags, labels, pouches, and packaging
Non-returnable items:
Jewelry (for hygiene and safety reasons)
Swimwear & intimate apparel
Final sale or promotional items
Items showing wear, damage, or improper care
How to request a return:
Email info@maisonryon.com with your order number and we will guide you through the process.
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refunds are processed within 5–10 business days after the return is approved.
We offer reliable delivery options for local and international customers.
Local delivery: Most orders are prepared and dispatched within 1–3 business days.
International shipping: Timelines vary by destination; duties and taxes may apply.
Orders are shipped with care to protect your items throughout transit.
You will receive tracking information as soon as your order is on its way.
Every MAISON RYON piece undergoes thoughtful craftsmanship and inspection.
Premium fabrics selected for comfort, durability, and feel
Quality checks performed for stitching, fit, and finishing
Fabrics tested to maintain silhouette and color over time
Metals and stones are carefully sourced
Every piece is inspected for structural integrity and brilliance
Variations in natural stones are normal and part of their beauty
For all pieces, following our Product Care guidelines will help preserve quality and longevity.
To extend the life and beauty of your MAISON RYON pieces, we recommend the following:
Hand-wash or gentle cycle when possible
Use mild detergents to preserve fabric quality
Lay flat or hang to dry to maintain shape
Avoid excessive heat, dryer use, or harsh chemicals
Store in a cool, dry place
Avoid exposure to perfumes, lotions, oils, and saltwater
Remove jewelry during workouts, swimming, and household tasks
Clean using a soft polishing cloth
Proper care ensures your pieces stay as radiant as the day you received them.
Email info@maisonryon.com with your order number.
You may request a return within 7 days of receiving your order.
Yes, if the item is in perfect condition and the requested size is available.
Sale and promotional items are final sale.
Refunds are processed within 5–10 business days after approval.
Yes. Shipping times vary by destination and customs may apply.
Contact us within 48 hours of delivery. We will assist immediately.